Context
PROJECT MANAGEMENT / TRAINING / CONTENT STRATEGY
Hilton’s internal content standards reference site
In 2019, the content team at Hilton launched Context, their internal reference site for content standards. The site was created to house training guides and reference information related to content. I had the privilege of stepping in to facilitate the uploading of content and restructuring of content on the site to provide a better user experience for both referencers and uploaders.
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DATE
August 2019 - March 2020
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ROLE
Project Manager
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DELIVERABLES
Workflow
Training Materials
Site Map
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TEAM
Platform Owner: Kristi Regan
Research: Lisa Williams, Lisa Laverty
Copywriters: Harry Parlane, Morgan Berrier, Rosalind Graham, Jen Clarke, Joe Ghattas, Chloe Tobin-Kemmer, Ryan Burton, Lisa Williams
CHALLENGE
How do you speed up the request workflow and ensure the content you’re creating meets the needs of users across multiple teams? How do you make the site navigable for users across multiple teams?
SOLUTION
01
Refine workflow.
Determine barriers in current workflow.
Create new flowchart.
Update Trello board.
SOLUTION
02
Train team members to utilize workflow and project management tools.
Create digital and printable onboarding materials.
Provide onboarding training sessions for team members.
SOLUTION
03
Refine information architecture.
Establish goals and requirements.
Interview and survey users.
Coordinate content audit.
Lay out a refined site map.
